Answer
Use approved pages, documents, and exact answers to respond to the customer’s question.
WhatsApp-first enquiry handling
An AI assistant for the WhatsApp enquiries your team needs to act on.
Usherdesk answers inbound questions from approved business content, captures useful lead details, and hands the conversation to a person with its context intact.
Usherdesk
Disclosed AI assistant
01Inbound enquiries—not bulk campaigns
02Approved-content answers
03Structured capture
04Human hand-off
The operating sequence
Answer first. Structure the enquiry. Escalate with context.
Capture
Ask for the contact and enquiry fields your team actually needs.
Qualify
Turn intent, timing, and requirements into fields a person can scan.
Hand over
Bring in a person when requested, uncertain, sensitive, or commercially important.
What this is—and is not
Built for useful inbound conversations, not another campaign console.
Usherdesk is not positioned as a CRM replacement, an outbound broadcast product, or a guarantee that every answer will be correct.
WhatsApp-first
Use a verified WhatsApp Business connection as the primary customer channel, with the website assistant available alongside it.
Grounded answers
The assistant works from content your business approves rather than inventing policies, availability, or commercial terms.
Lead context
Contact details, requirements, timing, source, and transcript stay with the lead record.
Human route
Customers can ask for a person and teams can take over with the preceding exchange visible.
Self-serve with help when you want it