01
ASSISTANT ANSWER
Build the knowledge
Start with a public website, then add approved PDFs, documents, and facts that are not already published online.
Website deployment
Put a trained AI sales avatar on your website.
Configure a welcome message, logo, suggested questions, and optional pre-chat information collection. Visitors can speak with an avatar or use a standard text chat experience.
ASSISTANT ANSWERAPPROVED SOURCEOWNER ASSIGNED
Website enquiry
Answered by AI
UsherdeskWorkspace · Example customer team
Usherdesk AI activeAR
SM
Sofía Martín
Website widget · Product page
TODAY, 02:03
Can the avatar qualify visitors before we call?
Usherdesk AI assistantDISCLOSED AI
Yes. It can ask the questions your team defines, record the answers, and transfer the complete conversation when a person should take over. What would you like to qualify first?
Approved source · team-workflows.html
Sales. We receive around 80 enquiries a week. Could someone call me tomorrow?
Captured by Usherdesk AIHuman requested
SalesAround 80 / weekCall tomorrow
A person can reply with the full context…
One trained representative
Answer visitor questions, collect qualification details, and let a person enter the live session when needed.
The product sequence
Train one representative from your public website, approved documents, and business-provided facts.
Usherdesk AI assistant
Visible to the customer. Grounded in the content your business approves.
02
APPROVED SOURCE
Configure the first interaction
Set the welcome message, suggested questions, brand details, and whether visitors provide contact information before or during the conversation.
03
OWNER ASSIGNED
Keep a person available
The business receives conversation notifications and can take over the live session with the existing transcript and captured qualification context.
What is visible in the product
The answer, lead details, and hand-off stay connected.
- Avatar or text-chat presentation
- Website and document knowledge
- Configurable qualifying questions
- Live human takeover with context
Before you begin
Questions worth answering.
Can we upload our own avatar in self-service?
The demonstrated product provides predefined avatars and voices. A custom avatar can be prepared manually by the team from a supplied picture, but self-service custom-avatar upload was not available in the demonstrated build.
Can the representative collect contact information?
Yes. Administrators can configure pre-chat information collection and qualifying questions. What counts as a lead can vary by business.
Is every AI answer guaranteed to be correct?
No. Businesses should provide approved knowledge, test realistic questions, disclose that the visitor is speaking with AI, and retain a clear route to a person.
Start with the website widget
Paste your site URL and let the assistant answer the next visitor.