01
APPROVED SOURCE
Let the listing answer first
A buyer should not have to restate the property, area, or unit shown on the page. Usherdesk answers from the approved listing content and keeps the source attached to the conversation.
For property teams
An AI assistant that answers from your property website.
Usherdesk answers listing questions from the content you approve, captures the buyer’s budget and timing, and hands the full conversation to a broker when a person is needed.
APPROVED SOURCELEAD CAPTUREDHUMAN REQUESTED
Listing-page enquiry
Answered by AI
UsherdeskWorkspace · Example customer team
Usherdesk AI activeAR
SM
Sofía Martín
Website widget · Product page
TODAY, 02:03
Can our sales and support teams share one WhatsApp number?
Usherdesk AI assistantDISCLOSED AI
Yes. Your team can work from one shared inbox and assign each conversation with the captured details attached. Which team would you like to start with?
Approved source · team-workflows.html
Sales. We receive around 80 enquiries a week. Could someone call me tomorrow?
Captured by Usherdesk AIHuman requested
SalesAround 80 / weekCall tomorrow
A person can reply with the full context…
From listing to broker
Answer the property question, capture budget and timing, then hand the complete buyer conversation to the right team.
The product sequence
The assistant handles the first question. The broker receives the property context and qualified lead record.
Usherdesk AI assistant
Visible to the customer. Grounded in the content your business approves.
02
LEAD CAPTURED
Capture the qualification fields
Budget, intent, timing, and property interest become structured lead fields while the assistant is answering the buyer’s questions.
03
HUMAN REQUESTED
Hand over with context
When the buyer asks for a broker, the team receives the transcript and captured fields. Usherdesk can also push the lead to a CRM by webhook and notify the team by email.
What is visible in the product
The answer, lead details, and hand-off stay connected.
- Answers from approved property content
- Website widget and WhatsApp Business
- Budget, intent, timing, and listing captured
- Full-context broker hand-off
Before you begin
Questions worth answering.
Is Usherdesk a replacement for a property CRM?
No. Usherdesk answers the initial customer conversation, captures a structured lead, and can pass it to a CRM by webhook. The CRM can remain the system of record.
Does it work on the property website as well as WhatsApp?
Yes. Bring your own WhatsApp number and use the same assistant on the property website, with one conversation record across both channels when the contact can be matched.
Can we use this across more than one development or agency team?
Yes. Conversations can be assigned manually to the appropriate person or team, with the full history and captured lead fields attached.
Start with the website widget
Paste your site URL and let the assistant answer the next visitor.