Choose text chat if
Choose text chat when visitors need a quiet, familiar interface or when conserving avatar minutes matters more than visual presence.
AI avatar vs chatbot
Choose the visitor experience that fits the conversation.
Usherdesk can present the same trained representative as a face-to-face AI avatar or as a standard text chat panel. The difference is presentation, not a separate knowledge workflow.
Usherdesk AI assistant
Website enquiry · Example workflow
Is the two-bedroom option still available, and can someone call me tomorrow?
Approved source
The approved listing content shows a two-bedroom option. I can capture your details and ask the team to confirm availability.
Lead captured
Two bedroomsCall tomorrowWebsite enquiry
Human requestedOwner assigned
Full question, answer source, and captured fields stay attached for the person taking over.
Assistant answerApproved sourceLead capturedHuman requested
Choose Usherdesk if
Lead capturedChoose the AI avatar when a visible, voiced representative helps explain the offer, guide a visitor, or bring a QR-based campaign to life.
- 01
Both modes can use website, document, and business-provided knowledge.
- 02
The avatar uses minute-based allowance; text chat uses session-based allowance.
- 03
When avatar minutes are exhausted, the experience can fall back to text chat so the enquiry is not lost.
This page intentionally avoids product feature, pricing, or compliance claims that should be verified directly with each provider.