01
Answers
A customer asks on your website or WhatsApp. Usherdesk answers from your website, uploaded documents, and approved answers.
AI ASSISTANT · DISCLOSED
AI assistant for website and WhatsApp enquiries
Answer every enquiry in seconds — even the ones that arrive at 2am.
Usherdesk reads your website, answers customers on your site and on WhatsApp, captures the lead with the detail your team needs, and hands over to a person when it matters.
Answers from your site Captures leads Hands off to your team
Website enquiry · answered by AI
Assistant active
UsherdeskWorkspace · Example property team
Usherdesk AI activeAR
AK
Aisha Karim
Website widget · Marina Heights page
TODAY, 02:03
Do you have two-bedroom homes available in Business Bay?
Usherdesk AI assistantDISCLOSED AI
Yes. Marina Heights currently lists two two-bedroom homes. Both are ready this year. Are you buying to live in or as an investment?
Approved source · marina-heights.html
Investment. Budget around AED 2.5m. Could someone call me tomorrow?
Captured by Usherdesk AIHuman requested
InvestorBudget AED 2.5mCall tomorrow
A person can reply with the full context…
Website widget
Live in minutes
WhatsApp Business
Same assistant
One customer
Across channels
Human hand-off
Full context
Four things, in the right order
It answers first. Your team steps in when a person is needed.
The assistant handles the first customer exchange from the content you approve, then turns useful details into a lead record and carries the full conversation into the hand-off.
Assistant answerApproved sourceLead capturedHuman requested
02
Captures
It asks for and records the customer’s name, phone, email, and the details your business needs.
NAME · PHONE · EMAIL
03
Qualifies
Intent, budget, timing, and product interest become structured fields rather than notes buried in a transcript.
4 FIELDS CAPTURED
04
Hands off
When the assistant cannot help or the customer asks for a person, your team receives the full conversation and lead context.
FULL CONTEXT ATTACHED
Live in minutes
Paste your website URL. The assistant learns what your customers can already read.
There are no scripts to write and no flow builder to maintain. Start with your site, then add documents and direct FAQ answers for anything that needs more control.
Read the website pages you approve
Add product guides, policies, and sales documents
Write exact answers for sensitive questions
Assistant content
Ready to answerusherdesk-demo.com
Website scan complete
Home
Product overview
Marina Heights
Availability + pricing
Payment plans
Terms + eligibility
38
Pages read
4
Documents
12
Answers
One assistant, two channels
The conversation can change channels without becoming a different lead.
A visitor can ask on your website today and message you on WhatsApp next week. Usherdesk matches the customer and keeps one history, one lead record, and one owner.
WEBSITE · ONE SCRIPT TAGWHATSAPP · AFTER VERIFICATION
Aisha Karim
One customer record · two channels
Website widgetMonday
Do you have two-bedroom homes in Business Bay?
Interest · Marina Heights
WhatsApp BusinessOne week later
Hi, I asked about Marina Heights last week.
Same customer · history found
CUSTOMER
Aisha Karim
HISTORY
Website + WhatsApp
OWNER
Dubai sales team
When a person is needed
The hand-off arrives with the question, the answer, and the lead details attached.
Your team works from one shared inbox, assigns the conversation to a person or team, and moves the lead through stages you define. Nothing has to be reconstructed from screenshots or a second system.
AI HANDLINGHUMAN REQUESTEDASSIGNED TO TEAMQUALIFIED
Human hand-off
The assistant includes the full conversation
LEAD SUMMARY
Customer
Aisha Karim
Intent
Investment purchase
Budget
AED 2.5m
Request
Call tomorrow
Captured by Usherdesk AI
Fields remain attached to the transcript.
Assign conversation
Lead pipeline and delivery
Move the lead forward without losing the conversation.
Use stages your team defines, then push the lead to your CRM by webhook and notify the right people by email. The source, captured fields, transcript, and current stage travel together.
UAE data residency at launch for paying customers
Lead pipeline
Stages defined by your team
NEW
Rami Khalil
Website · Product enquiry
QUALIFIED
Aisha Karim
Investment · AED 2.5m
HUMAN NEEDED
Sarah Nasser
Asked for a person
CRM webhook
Push lead fields and conversation context
Email notification
Tell the right team a lead is ready
Use cases
Useful answers first. Structured leads when the conversation matters.
The same assistant can answer product questions, capture buying intent, and bring a complete record to the team across sales, service, and property enquiries.
Sales teams
AI answeredLead capturedSales hand-off
Answer while buying attention is high.
Let the assistant handle product and availability questions, capture buying intent, and bring a qualified record to the salesperson.
- Answers from approved content
- Structured lead fields
- Human hand-off
Customer enquiries
WebsiteWhatsAppOne customer
Give customers a useful answer before a queue forms.
The assistant handles questions from your content and asks a person to take over when the conversation needs judgement.
- Website + WhatsApp
- One conversation history
- Shared team inbox
Dubai real estate
Property questionBudget capturedTeam assigned
Keep the listing, buyer intent, and broker together.
Answer property questions from the website, capture budget and timing, then hand the full conversation to the team.
- Listing context
- Buyer qualification
- Broker assignment
Resources
Practical guides for setup, qualification, and hand-off.
Start with the website widget
Add one script tag. Let the assistant answer the next visitor.
Create your workspace, paste your website URL, and add the widget. WhatsApp can be connected after business verification.